vineyard 29 winery with view

Frequently · Asked · Questions

General Questions

Placing an Order

Shipping

After Order Is Submitted

 

 

General Questions:

When are Vineyard 29's release offer order periods?
Vineyard 29 makes an annual release offer to active members of our mailing list each Spring and Fall. The Spring release offer is generally open in February and March. The Fall release offer is generally open in September and October.
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Do I have to order online?
To reduce our environmental impact, Vineyard 29’s Spring and Fall offering periods are available online. Should you need to make alternate arrangements for placing your order please contact us.
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Are there any advantages to ordering online?
Yes. The benefits of placing your order online include being able to:

  • Secure immediate allocation and request additional bottles
  • Modify billing and shipping information
  • Receive automatic order confirmation and emailed invoice
  • Review order status at any time

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Is the online order system safe?
Yes. We have taken every possible precaution to ensure the safety of your information. Our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through our site. In addition, though we set up your initial Vineyard 29 online account, we are allowing you to reset your password and enter your billing and shipping information. We decided this would be the best way to maintain the confidentiality and accuracy of your information. Finally, as always we will not sell or share your information outside of Vineyard 29.
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What do I do if I’ve forgotten my account password?
You may retrieve your password by going to the login page and clicking the link at the bottom of the screen, then follow the prompts. When resetting your password, please ensure that the email address on your account is functional.
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How can I contact your office?
If you have any questions or problems regarding your order, please contact our office by phone at 707.963.9292, by fax at 707.963.7848, or by email at info@vineyard29.com. Our office is open Monday to Friday from 9am to 5pm PST.
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Placing an Order

How do I set up my online account and/or change my email address?
Setting up your account is simple. You simply need a functional email address and access to the internet.

  • Go to www.vineyard29-purchase.com
  • Log in to your account using your personal login ID and password. For login assistance, please email us at info@vineyard29.com or call us at 707.963.9292.
  • On the right side of the screen, click on My Account.
  • Use the Edit button to change your incorrect personal information. Note: we will use this email address to confirm and update your order.
  • For additional addresses (such as a Shipping address), use the Add button.

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Why is my birthdate required?
You must be at least 21 years of age to purchase wine. Vineyard 29 is legally required to maintain the birthdates of its customers.
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How do I place an order online?
Please make sure your account information is accurate before placing your order.

  1. Go to www.vineyard29-purchase.com
  2. Log in to your account using your email address and password.
  3. The wines available for the release offer and your allocation limits for each wine will be visible.
  4. To order wine, click the Next button at the end of the list of availalble wines.
  5. Select the quantity desired in the quantity drop down selection box for each wine.
  6. Select your ship to state. If you are electing to use a wine storage group or alternate shipper local to Napa, or if you would like to pick up your order at the winery, please see our shipping guidelines.
  7. To submit your order, click the Next button to proceed. You will be able to confirm order totals, addresses, and billing information.

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How can I request additional bottles?
If you are interested in acquiring bottles in addition to your initial offer allocation, please enter the additional quantity in the Wish List column. Please note that the cost of the requested bottles does not reflect in your initial order total, shipping or taxes. If we are able to fulfill all or part of your Wish List request, we will automatically recalculate your order.
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What are the payment options?
We accept Visa, MasterCard and American Express credit card payments.
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Shipping

What are my shipping options?

Please note: We have had changes to the set of states where we can make direct to consumer shipments. Please review our Shipping Guidelines carefully.

Unfortunately, due to state restrictions, we are not able to ship to every state. For those states that we ship to directly, we default to a 2nd day air option unless other wise requested by the customer.

If you have an account with a California based wine storage company or wine shipping company, please select the "other" shipping option and indicate the name of the organization in the shipping comments field. We will automatically re-calculate your shipping costs if your account permits complimentary pick-up.

Winery pick up of your order is available Monday to Friday, from 9 to 5 with 24 hours advance notice. Contact us to make an appointment.

For more information and a complete table of shipping charges, please see our Shipping Guidelines.
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Which states can you not ship to?
We are currently not able to ship the following states: Arkansas, Idaho, Kentucky, Louisiana, Maryland, Mississippi, Montana, North Dakota, Nebraska, New Hampshire, Pennsylvania, Tennessee, Utah, Vermont, West Virginia, Wyoming. Due to state laws, customers shipping to Delaware, Kansas, Maine, Oklahoma, Rhode Island, South Dakota must be present at the winery to order.
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What is a "3-Tier" shipment?
Shipments to customers in 3-tier states (MA and NJ) must be routed via a 3-tier network of intermediaries in order to comply with those states’ laws. Please allow up to two weeks for delivery to these states.
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What are the shipping charges?
Our shipping rates are available in our Shipping Guidelines.
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Can I ship to multiple recipients?
At this time we are unable to allow multiple ship to addresses for on line orders. Please contact us at info@vineyard29.com to place your order with multiple ship to locations.
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After Order is Submitted

Can I change my order after submitting it?
You cannot make changes online to submitted orders. If you need to change an existing order, please email us at info@vineyard29.com or call us at 707.963.9292.
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When will my payment be processed?
Your payment will be processed immediately upon submission of your order to secure immediate reservation of your wines. If you indicated a Wish List request for additional bottles and we are able to fulfill that request in part or in full, we will automatically add the additional wines to your order and make an additional charge to your credit card.
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How can I check on the status of my order?
Log in to your Vineyard 29 account and click on the My Account link from the right side of the screen. Your orders are visible by clicking on the Order History link. Status options include Ordered, Released, Shipped, Picked up and Delivered. Please note that your online account will not immediately indicate whether your order has shipped, though you will receive a separate automatic email notification when this happens.
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When will I receive my wine?
We will begin shipments within two weeks of opening the release offer period. However, we will ship orders when temperatures are between 40 and 70 degrees along the transit route and at the destination location, this may result in the delay of shipping your order until summer temperatures have abated.

Upon shipment, you will receive an automatic email confirmation with tracking number(s). Delivery times depend on the method. Ground service is usually 1-7 days; Air is 2 days; and 3-Tier can be 4-14 days. In some cases, your shipment may arrive in two or more separate boxes. Per federal regulation, all wine deliveries must be signed for someone by at least 21 years of age.
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What is the return policy?
We take great care to ensure the safe shipment of your order. However, if your wine has been visibly damaged during shipment, please contact us as soon as possible to arrange for an exchange or refund.
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